Responsible Gaming
Gaming Should Be Entertainment, Not Income
At Independent Galleries Newcastle, we believe that online casino gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Always gamble with money you can afford to lose, and remember that the house always has a mathematical advantage in the long run.
If you find yourself struggling to control your gambling habits, help is available. Please reach out to one of the support organizations listed below.
Age Verification
Online casino gaming in Canada is restricted to individuals who are 18 years of age or older, or the legal gambling age in your province, whichever is greater. It is your responsibility to ensure you meet the legal requirements to gamble in your jurisdiction before participating.
We take age verification seriously and verify the identity of all players upon registration and before any withdrawals are processed.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, problem gambling may be developing:
- Chasing losses: Continuing to gamble to recover money you've lost
- Hiding gambling activity: Being secretive about how much you gamble or how much money you've spent
- Increasing stakes: Needing to bet more money to achieve the same level of excitement
- Failed attempts to quit: Repeatedly trying and failing to reduce or stop gambling
- Neglecting responsibilities: Missing work, school, or family obligations due to gambling
- Using gambling to escape: Gambling to relieve stress, anxiety, or depression
- Borrowing money: Taking loans or using credit to fund gambling activities
- Relationship problems: Experiencing conflicts with family or friends over gambling
- Mood swings: Experiencing irritability or anxiety when unable to gamble
- Financial difficulties: Experiencing money problems or debt as a result of gambling
If you recognize these signs, it's important to seek help immediately.
Self-Help Tools & Features
We offer several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount of money you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount of money you are willing to lose during a gaming session or time period
- Reality Checks: Receive periodic reminders during your gaming session about how long you've been playing and how much you've spent
- Time-Out: Take a break from gambling for a set period (24 hours to several weeks) without closing your account
- Self-Exclusion: Voluntarily exclude yourself from your account for an extended period (typically 6 months to 5 years)
To activate any of these tools, contact our customer support team or adjust your account settings in your player profile.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, please reach out to one of these organizations:
Canada
- Responsible Gambling Council - www.responsiblegambling.org
- Gamblers Anonymous Canada - Phone: 1-866-332-2672
- Problem Gambling Institute of Ontario - www.problemgambling.ca
- Addiction Help Line (Ontario) - 1-866-332-2672
Other Regions
- United Kingdom: GamCare - www.gamcare.org.uk | GamStop - www.gamstop.co.uk
- Australia: Gambling Help Online - www.gamblinghelponline.org.au
- United States: National Council on Problem Gambling - www.ncpgambling.org | National Problem Gambling Helpline: 1-800-522-4700
These organizations offer free, confidential support and counseling services to help you or your loved ones overcome problem gambling.
Need Help?
If you believe you have a gambling problem or are concerned about someone else's gambling habits, please seek help today. There is no shame in reaching out—support is available, and recovery is possible.
Contact one of the organizations listed above, speak with a trusted friend or family member, or visit your healthcare provider. Taking action now can help prevent serious harm.